Account deletion

1. Sign in to the PharmacyOS app as the pharmacy owner.
2. Open Settings → Data & privacy → Delete account.
3. Re-enter your password to confirm — deletion is scheduled immediately.

Only the business owner can delete the account (it removes the whole business, including every staff sign-in). Staff members who want their own profile removed should ask their owner, or email us below.

No access to the app? Email privacy@pharmacyos.work from the owner email address on the account, with your shop's web address (for example your-shop.pharmacyos.work). We verify the request with you and honor it within 30 days (PDP Act 2023 §16).

• Your business profile, storefront and custom-domain bindings
• Every staff account, sign-in session and paired device
• Customer records, products, inventory, suppliers and purchase orders
• Uploaded files (receipts, prescriptions, product photos)

• Sales / invoice records — retained 6 years (NBR Mushak retention requirement), then deleted
• The audit archive — kept for legal-compliance evidence, isolated from any live system

Deletion is scheduled, not instant: your account goes offline right away, and all data is permanently erased after 30 days. If you change your mind inside that window, email privacy@pharmacyos.work and we restore the account. After the window closes, recovery is impossible.

Data Protection Officer: privacy@pharmacyos.work